Consumer Health Records & Rights

1. How a Consumer Can Request Their Health Care Records

Please include language explaining that clients have the right to request access to their health care records and how they may submit a request.

Suggested website language:

“You have the right to request access to your health care records maintained by our practice. To request records, please submit a written request that includes your full name, date of birth, dates of service, and a description of the records you are requesting. Requests may be submitted through one of the following methods:

• Email: [records email address]

• Mail: [practice mailing address]

• Client Portal Message: [brief portal instructions]

All requests will be processed in accordance with Texas law and applicable privacy regulations.”

2. Contact Information for the Licensing and Disciplinary Authority

Please include the following information exactly as written:

Texas Behavioral Health Executive Council (BHEC)

Website: https://bhec.texas.gov

Phone: (512) 305-7700

Mailing Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701

3. How to File a Consumer Complaint

Please include instructions on how consumers may file a complaint with the Texas Office of the Attorney General’s Consumer Protection Division:

“If you wish to file a consumer complaint, you may contact the Texas Office of the Attorney General’s Consumer Protection Division using one of the following methods:

• Online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

• Phone: (800) 621-0508”

4. Layout and Placement Requirements

This information must be:

• Prominently posted on the website (such as a footer link or standalone page)

• Written in clear, plain language

• Easily accessible to consumers without navigating multiple pages